Sunday, September 20, 2015

 

customer service in France and Italy


Customer Service in France
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Do not necessarily expect American-style diligence ("the customer is king") from service people. Most of them are not trained to think that securing and keeping your business is an absolute priority. If they feel that you, the customer, are a nuisance—for being picky, for taking too long to decide what you want to buy, for asking too many questions—they will let you know in so many words, or simply ignore you. Since few employees work on commission and since labor laws and powerful unions make dismissals very difficult, service people are disinclined to make efforts at pleasing you.
http://faculty.georgetown.edu/spielmag/docs/france/primer.htm

interesting facts about France
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If a rule or regulation seems inane and/or impossible to meet, don't panic!—there is most probably a way around it. Ask a native about the appropriate Système D solution!

Customer service is alien to Italian shopkeepers
http://britishexpats.com/forum/al-fresco-150/italian-customer-service-706740/

Customer service is not a word in the Italian dictionary. I have many, many more stories like this one.
http://australiatoitaly.blogspot.com/2011/10/italian-customer-service.html

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