Sunday, June 07, 2015
Best time to call a person(friend,relative,official,highly busy person etc)
Very good advice: the best time to get a hold of the hard-to-reach person is between :58 and :02 each hour.
https://thesaleshunter.com/best-time-to-call-a-hard-to-reach-person-top-of-the-hour/
Detailed survey results considering day and time for calling
http://www.leadresponsemanagement.org/lrm_study
Last updated: 13 April 2017
Personally I would divide the folks into following classification and use separate suitable time:
Office job with public dealings and receive lots of phone call: just after lunch preferably upto one hour before of the closing time. For example, if it is 9-5 office, then from 3 to 4 pm.
Bank staff: usually they are very busy during public transaction hours. So if you dont need immediate or same day action, it may be better to call after public transaction hours. So in Bangladesh public transaction hours are 10-4pm. So better call after 4 but before 5pm
Highly busy person: usually stay after office hours. So you may call just after office hours to reach them.
Friends and relatives: call during lunch time or just before lunch or just after lunch. so it may be 1215 to 1255 pm and 3pm to 4 pm and also may be 1330 to 1400.At night may be called. However if they are married,then call better be made before dinner. The reasonable cutoff time would be before 930pm. The call may be placed between 830 to 930pm.
Others: better just after lunch and before the start of assignment of work in the afternoon. So better 1345 to 1400 or upto 1430.
Commute time call: If it is known that the person is commuting through office transport or personal car driven by a driver, then it is a good time to call. So it may be early morning or late afternoon.
Williamson suggests post lunchtime, but before 4pm for the strongest chance of getting through without the wait time.
https://www.lovemoney.com/news/20042/how-to-beat-the-call-centre-queues
The best times are often off peak.
Just after the call centre opens is usually good. 10-12am is normally very busy, as is 2-3pm.
I ften find 4-5pm to be good. Weekend and evenings can often be surprisingly be quite good times to get in touch. After 9pm can work well for a 24 hour call centre.
http://www.callcentrehelper.com/forum/topic/whens-the-best-time-to-ring-a-call-centre
Without a doubt, the best time to get a hold of the hard-to-reach person is between :58 and :02 each hour.
@may be also between :27 and :29
The reason this is ideal is because it is the one time when a busy person is most likely to be between meetings.
Yes, calling before 8 AM or after 5 PM is without a doubt a great time to connect with the super busy businessperson, but what makes the “top of the hour” technique work is it gives you more opportunities over the course of the day to connect with people.
If you are one who makes numerous phone calls each day, schedule them accordingly with this simple rule: Save the time from :55 to :05 of each hour for making calls to people who you believe spend much of their time in meetings.
The time you are most likely to not reach them is from :10 – :25 minutes after the hour. Why? It’s simple — this is the time when people are the most likely to be in meetings.
http://thesaleshunter.com/best-time-to-call-a-hard-to-reach-person-top-of-the-hour/
Assuming he works "normal" 9-5 hours, I would try after 7.30 pm (should have finished dinner) and before 9pm (after that is kind of late unless you know someone's routine well - and at that time you may be out for the evening, or "settled in" and don't want to be disturbed).
https://sg.answers.yahoo.com/question/index?qid=20070520111442AA2QwwB
We found these top tips helped us to beat the call-centre:
Pressing 0 – this will get Sky and Virgin Media customers straight through to an operator, *0 will put Sky customers straight through, and Virgin Media customers will need to input their number and then *0.
Keypad bashing – randomly pressing a sequence of keys confuses Sky’s IVR and will put you through to a real person, as will pressing the # key twice.
Free ‘WeQ4u’ app – this app keeps your place and calls you back when an operator is available, plus it saves money if you’re calling a premium rate number.
Web chat – this should get you talking to an adviser within minutes. Sky says it’s the quickest way to get an answer and BT claims an advisor will respond within 30 seconds.@The reason may be one agent could talk three to four callers simultaneously.
Email or twitter – send an email or tweet to the company with your complaint, it’s free and means you have a written record which could be useful if you have to challenge or prove something in the future.
https://press.which.co.uk/whichpressreleases/top-tips-to-beat-the-call-centre-maze/
email
When's the worst time to email someone? Anytime in the late afternoon into the evening.
http://www.cykod.com/2011-05-whens-the-best-time-to-email-a-busy-person
https://thesaleshunter.com/best-time-to-call-a-hard-to-reach-person-top-of-the-hour/
Detailed survey results considering day and time for calling
http://www.leadresponsemanagement.org/lrm_study
Last updated: 13 April 2017
Personally I would divide the folks into following classification and use separate suitable time:
Office job with public dealings and receive lots of phone call: just after lunch preferably upto one hour before of the closing time. For example, if it is 9-5 office, then from 3 to 4 pm.
Bank staff: usually they are very busy during public transaction hours. So if you dont need immediate or same day action, it may be better to call after public transaction hours. So in Bangladesh public transaction hours are 10-4pm. So better call after 4 but before 5pm
Highly busy person: usually stay after office hours. So you may call just after office hours to reach them.
Friends and relatives: call during lunch time or just before lunch or just after lunch. so it may be 1215 to 1255 pm and 3pm to 4 pm and also may be 1330 to 1400.At night may be called. However if they are married,then call better be made before dinner. The reasonable cutoff time would be before 930pm. The call may be placed between 830 to 930pm.
Others: better just after lunch and before the start of assignment of work in the afternoon. So better 1345 to 1400 or upto 1430.
Commute time call: If it is known that the person is commuting through office transport or personal car driven by a driver, then it is a good time to call. So it may be early morning or late afternoon.
Williamson suggests post lunchtime, but before 4pm for the strongest chance of getting through without the wait time.
https://www.lovemoney.com/news/20042/how-to-beat-the-call-centre-queues
The best times are often off peak.
Just after the call centre opens is usually good. 10-12am is normally very busy, as is 2-3pm.
I ften find 4-5pm to be good. Weekend and evenings can often be surprisingly be quite good times to get in touch. After 9pm can work well for a 24 hour call centre.
http://www.callcentrehelper.com/forum/topic/whens-the-best-time-to-ring-a-call-centre
Without a doubt, the best time to get a hold of the hard-to-reach person is between :58 and :02 each hour.
@may be also between :27 and :29
The reason this is ideal is because it is the one time when a busy person is most likely to be between meetings.
Yes, calling before 8 AM or after 5 PM is without a doubt a great time to connect with the super busy businessperson, but what makes the “top of the hour” technique work is it gives you more opportunities over the course of the day to connect with people.
If you are one who makes numerous phone calls each day, schedule them accordingly with this simple rule: Save the time from :55 to :05 of each hour for making calls to people who you believe spend much of their time in meetings.
The time you are most likely to not reach them is from :10 – :25 minutes after the hour. Why? It’s simple — this is the time when people are the most likely to be in meetings.
http://thesaleshunter.com/best-time-to-call-a-hard-to-reach-person-top-of-the-hour/
Assuming he works "normal" 9-5 hours, I would try after 7.30 pm (should have finished dinner) and before 9pm (after that is kind of late unless you know someone's routine well - and at that time you may be out for the evening, or "settled in" and don't want to be disturbed).
https://sg.answers.yahoo.com/question/index?qid=20070520111442AA2QwwB
We found these top tips helped us to beat the call-centre:
Pressing 0 – this will get Sky and Virgin Media customers straight through to an operator, *0 will put Sky customers straight through, and Virgin Media customers will need to input their number and then *0.
Keypad bashing – randomly pressing a sequence of keys confuses Sky’s IVR and will put you through to a real person, as will pressing the # key twice.
Free ‘WeQ4u’ app – this app keeps your place and calls you back when an operator is available, plus it saves money if you’re calling a premium rate number.
Web chat – this should get you talking to an adviser within minutes. Sky says it’s the quickest way to get an answer and BT claims an advisor will respond within 30 seconds.@The reason may be one agent could talk three to four callers simultaneously.
Email or twitter – send an email or tweet to the company with your complaint, it’s free and means you have a written record which could be useful if you have to challenge or prove something in the future.
https://press.which.co.uk/whichpressreleases/top-tips-to-beat-the-call-centre-maze/
When's the worst time to email someone? Anytime in the late afternoon into the evening.
http://www.cykod.com/2011-05-whens-the-best-time-to-email-a-busy-person
Labels: management
# posted by Abu Rashid @ 7:33 AM 
